Returns

Right of Withdrawal as a Consumer
The following text applies only if you made your purchase as a consumer. The right of withdrawal does not apply to business orders. Additionally, the right of withdrawal is entirely excluded for all custom-made products. These are products that have been created according to your specified preferences.

Right of Withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, physically takes possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract through an unambiguous statement (e.g., in writing by post, fax, or email). You may use the model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from the contract.

If you return only part of your order, the delivery costs will not be refunded. We will reimburse you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees for such reimbursement.

We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay, but in any case no later than 14 days from the day you informed us of your decision to withdraw from the contract. You are on time if you send back the goods before the 14-day period has expired.

The direct costs of returning the goods are at your expense. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Return Address

Holbox Shop Direct
Morgenstraat 1
6045 KB Roermond
The Netherlands