Privacy Policy
Privacy-sensitive data or personal details are processed through our webshop. Holbox Shop Direct considers careful handling of personal data of great importance. Personal data are therefore carefully processed and secured.
Our processing complies with the requirements of the privacy legislation. This means among other things that:
we clearly state the purposes for which we process personal details. We do this through this privacy statement;
we limit our collection of personal details to only those that are necessary for legitimate purposes;
we first ask you for explicit permission to process your personal data in cases where your permission is required;
we take appropriate security measures to protect your personal data and also require this of parties who process personal data on our behalf;
we respect your right to provide your personal data for inspection, correction or removal at your request;
we offer you the possibility to place or not place cookies and to change these afterwards.
Holbox Shop Direct is responsible for the data processing. In this privacy statement, we explain what personal data we collect and use and for what purpose. We advise you to read this statement carefully.
This privacy statement was last updated on 31-03-2021
When using our web shop we obtain certain data from you. This could be personal data. We store and use only personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear at the time of provision that it will be provided to us for processing.
We use the following data for the purposes specified in this privacy statement:
Name and address details
Telephone number
Billing address
Email address
Gender
Register
Some parts of our web shop require you to register first. After registration we will save the personal data you provided via your chosen user name. We save these details so that you do not have to fill them in again each time and so that we can contact you in connection with the execution of the agreement.
We will not provide the data linked to your user name to third parties, unless this is necessary within the framework of the execution of the agreement you have concluded with us or if this is required by law. In case of suspected fraud or abuse of our web shop, we may hand over personal data to the competent authorities.
Portal access
With our portal you can get access to a management environment where you can set, specify and change things yourself.
Processing orders
When you place an order with us, we use your personal data for processing. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this in this privacy statement.
Advertising
In addition to the information on our website, we can also inform you about our new products and services
by post
by e-mail
via social media
Contact form and newsletter
Our web shop offers the possibility to ask questions by means of a contact form, whereby you are asked to fill in various details in order to process your question. You choose which data you provide. The data you send us will be kept as long as necessary according to the nature of the form or the content of your e-mail for a complete response and handling.
We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link by which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit permission.
Location data
If necessary for the service, we can collect location data (GPS) from you. Your consent will be asked at the time of collection.
These (location) data can also be stored and processed by the provider of the navigation/mapping software, such as Google Maps, but the data can also be used by Google or Apple themselves, for example. We have no influence on this. We recommend that you read the relevant privacy statements of the provider in question.
Publication
We do not publish your customer data.
Advertisements
Our web shop displays advertisements.
Provision to third parties
Your data will explicitly not be provided to third parties.
These partners are (also) located outside the EU.
Social media buttons are included in our webshop. The operators of these services use this information to collect your personal data.
Cookies
Cookies are used on our webshop. Cookies are also placed by third parties that we have engaged.
When you visit our web shop for the first time, a notice will be displayed explaining why we use cookies. Your continued use of our web shop will be regarded as consent to this use of cookies.
You are free to disable cookies by using your browser or the button at the bottom of the cookie page. Please note, however, that it is possible that our website will then no longer work optimally.
We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they deal with cookies, please read the privacy statements of these parties (please note that these can change regularly).
Google Analytics
We use Google Analytics to track how visitors use our web shop. We have concluded a processing agreement with Google in order to make agreements about how our data is handled. Furthermore, we have not allowed Google to use the Analytics information for other Google services, and we have anonymised the IP addresses.
Security
We take security measures to limit abuse of and unauthorised access to personal data. In particular, we take the following measures:
Access to personal data is protected with a user name and password
Access to personal data is protected with a user name and a login token
Data is stored in a separate, protected system upon receipt
We take physical measures to protect access to the systems in which personal data are stored
We use secure connections (Secure Sockets Layer or SSL) that safeguard all information between you and our website when you enter personal data
We keep logs of all retrievals of personal data
Storage periods
The personal data described above will be kept for as long as necessary to process your orders, including warranty. After that, we will keep data for up to one year for the statistical purposes described. The data will then be deleted, unless there is a legal obligation that requires longer retention. This applies to the retention of payment details (the tax retention obligation of seven years) and the applicable retention period of 7 years for all data required for the execution of the agreement (invoice address, delivery address, etc.).
Websites of third parties
This privacy statement does not apply to third party websites that are connected to our web shop through links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We advise you to read the privacy statement of these websites before using them.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended to consult this privacy declaration regularly, so that you are aware of these changes.
Inspection and amendment of your data
If you have any questions about our privacy policy or about accessing and amending (or deleting) your personal data, please contact us at any time using the details below.
You can also send us a request to view, change or remove these details. You can also submit a request for a data export for data that we use with your permission, or indicate your reasons for wanting us to restrict the processing of personal data.
To prevent misuse, we may ask you to provide adequate identification. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change or remove it.
Personal Data Authority
Of course we are happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against the processing of personal data. You can contact the Personal Data Authority for this purpose.
Contact details
Holbox Shop Direct
Morgenstraat 1
6045 KB Roermond
shopdirect@holbox.nl
0475 56 95 99