What does order management do?
Published on: 06/29/2022
In the morning, we always start by reviewing the schedule for the day. Which orders need to be shipped today and which ones need to be processed in the coming days? Is everything going according to plan or do we need to anticipate upcoming tasks? If that's the case, we discuss with colleagues how to tackle certain issues.
We process new orders placed through the webshop almost immediately. Does the supplied artwork meet our specifications? If not, can we adjust it, or do we need to ask the client for new artwork? Is the requested delivery time feasible? Does the customer have any specific requirements? If yes, what are the possibilities? These are just a few of the questions that come up each day, and just as many answers that need to be provided. This ensures that no day is ever the same!
Bottom line: We stay informed and up to date on every order. Accuracy and perfectionism are highly valued, ensuring that every order leaves the premises flawless and on time. Whether it's an order with a quantity of one or an order with a larger volume, it makes no difference to us.
By proactively following the production process, we strive to meet our customers' wishes each time. Any obstacles are quickly addressed by our Shop Direct team, enabling us and our sales colleagues to honor the agreements made. A promise is a promise, and our customers can count on us.